The travel and tourism industry has a significant impact on the economy, supporting millions of jobs and delivering investment, income and cultural value to the connected modern world
Consumers continue to value their holiday time, but as customer preferences change and produce different trends for travel experiences, companies must adapt their travel services and products.
The past years have seen digitalisation profoundly impact the industry, with the rise of comparing and purchasing travel deals online and increased use of mobile devices to make bookings. Travel companies must develop their digital and social marketing techniques and offer consistent and excellent online customer service interactions as part of their offering.
Alongside these new challenges, the industry must continue to prioritise the safety and wellbeing of international travellers and comply with important legislation.
With the challenges of an operating environment including increased global competition, over-capacity and increasing fuel costs, running a travel business with maximum efficiency is essential. Learning and development programmes can help companies seamlessly integrate new systems and processes, get teams rapidly up to speed with products and ensure all staff are performing to their potential. Whatever your business need or challenge, Walkgrove’s learning experts are able to design a highly effective bespoke training solution that will engage and delight your team.
Examples of our work
