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The travel and tourism industry has a significant impact on the economy, supporting millions of jobs and delivering investment, income and cultural value to the connected modern world

Consumers continue to value their holiday time, but as customer preferences change and produce different trends for travel experiences, companies must adapt their travel services and products.

The past years have seen digitalisation profoundly impact the industry, with the rise of comparing and purchasing travel deals online and increased use of mobile devices to make bookings. Travel companies must develop their digital and social marketing techniques and offer consistent and excellent online customer service interactions as part of their offering.

Alongside these new challenges, the industry must continue to prioritise the safety and wellbeing of international travellers and comply with important legislation.

With the challenges of an operating environment including increased global competition, over-capacity and increasing fuel costs, running a travel business with maximum efficiency is essential. Learning and development programmes can help companies seamlessly integrate new systems and processes, get teams rapidly up to speed with products and ensure all staff are performing to their potential. Whatever your business need or challenge, Walkgrove’s learning experts are able to design a highly effective bespoke training solution that will engage and delight your team.

Our clients in this sector

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Examples of our work

beTravel Wise – Travel wise

E-learning designed to provide effective safe travel advice for business travellers abroad

STA Travel – Telesales

Telesales training with system simulation to train point-of-sale staff

Insight Vacations – Introducing insight vacations

Premium introduction to a luxury travel brand

Emirates Airlines – Systems training

Developed eight hours of blended IT systems training in six weeks

Heathrow Airport – Environmental management

Practical actions to address environmental impacts

Heathrow Airport – Sustainability

Light-touch learning to embed sustainability strategy