Customer service training to promote behavioral change and improve customer satisfaction
Foreign, Commonwealth & Development Office – Beyond the 3Rs
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Sales and customer service
Age UK – Information and Advice Skills
Skill-building induction for advisers supporting older people.
Vitality – Sales Mindset
Inspirational stories and practical advice to win hearts and minds
Vitality – Complaints
A fresh approach to compliance training
SquareTrade – Selling Phone Insurance
A comprehensive, adaptable suite of learning solutions to support compliant and confident phone insurance sales
Trafalgar Travel – Sales skills
Inspiring sales skills training for travel professionals
The Travel Corporation (TTC) – Agent Academy
Introducing travel agents to leading holiday brands
Telefónica – Advertising and consumer protection
Multi-device advertising and consumer protection training
Post Office – Sales skills
Sales skills training and Introduction to selling and marketing for customer-facing staff
Comet – Product knowledge
Product launch training – developed using Articulate
Co-operative Funeralcare – Basic skills in funeral management
Basic skills training programme for newly-recruited Funeralcare staff
ASOS – Operations and customer care
Four bespoke modules and DIY templates for global teams
SquareTrade – Product knowledge and sales
Four training interventions for European sales teams including customer simulation and game-based assessment
Chubb – Product oversight and governance
Product approval guidance for customer-facing employees
Valuation Office Agency – Council tax
Five e-learning modules covering the major facets of council tax
NHS – Effective communication
Effective communication training focused on the patient journey
DWP – Customer care
Call centre training with system simulation
DWP – Call centre training
Call centre training with system simulation
United Utilities – Systems training
Introducing new starters to customer relations systems and processes
United Utilities – Customer care
Concise summaries of customer service best practice
United Utilities – Call centre training – inbound and outbound calls
Call centre training focused on developing skills for both inbound and outbound calls
National Grid – Call centre training
An integral part of a blended training programme for 4,000 emergency call centre staff
Renold – Introduction to Chain
Practical product training for global sales teams
MHA – Dementia awareness
Training to raise understanding of dementia within the context of people-centred care
MHA – Dealing with death
Training to develop staff members’ ability to deal with death
Age UK – Welfare benefits
User-friendly training suitable for older learners
Age UK – The first five minutes
Scenario-based training on dealing with service user enquiries
Tribal – Customer service
Motivating and engaging customer service e-learning
Forum – Consultative skills
Multi-device e-learning for sales staff
Wiltshire County Council – Safeguarding for drivers
Scenario-based training on child protection skills
STA Travel – Telesales
Telesales training with system simulation to train point-of-sale staff
Emirates Airlines – Systems training
Developed eight hours of blended IT systems training in six weeks
Tesco – App development
App development delivering ‘point of need’ learning for use by floor staff
Avis Europe – Customer care
Customer care training delivered using animated car dashboard interface
Scottish Legal Aid Board – System simulation
‘Show me’ and ‘try me’ system simulation training
Chubb – Vulnerable customers
Media-rich and scenario-based safeguarding training
American Express – Extraordinary care
Training to improve Amex brand knowledge and customer service skills.
Virgin Media – Hemsley Fraser – Discover systems training
Agile development of systems simulations to support blended training on a customer services platform