Customer service training to promote behavioral change and improve customer satisfaction
Foreign, Commonwealth & Development Office – Beyond the 3Rs
read more
Story/scenario driven
Probation Institute – understanding drug use and treatment
Drugs and treatment awareness to better support service users
CMI/U4 Anti-corruption Resource Centre – Corruption in The Health Sector
Development of three modules on (anti-)corruption during health emergencies aimed at people working within or on topics related to the health sector
The Ramblers – Walk leader foundations & preventing and managing incidents
Practical and easy-to-follow leadership training for walking volunteers
HS2 through Premier Partnership – Traffic Marshal
Developing safety-focused Traffic Marshals for managing HS2 site visits.
Transport for London/AECOM – Smart driving
Inclusive road safety awareness motivating safer driving practices.
NGA Safeguarding: how to fulfil the school governance role
A bespoke 60-minute module for governors, trustees and clerks of state schools and academies in England
FutureOn – Collaborate e-learning
FutureOn – Collaborate e-learningCollaborate is an addition to FutureOn’s e-learning suite, which aims to instill users with the confidence to effectively utilise the Collaborate software Features E-learning Mobile friendly, non responsive 3D Simulation Story/scenario...
Age UK – Information and Advice Skills
Skill-building induction for advisers supporting older people.
FutureOn – FieldTwin Design Fundamentals
Scalable, bespoke e-learning delivery solution for energy company trainers
SquareTrade – Selling Phone Insurance
A comprehensive, adaptable suite of learning solutions to support compliant and confident phone insurance sales
UNDOS – Induction to fuel management
A comprehensive foundation of induction training for UN employees working with fuel
Clinical Human Factors Group – Human factors and patient safety
Patient safety e-learning for healthcare professionals
CompEx – Pilot projects
Digital learning solutions mark the start of something new at CompEx
United Nations Department of Operational Support – Enterprise Risk Management
Learning programme and teaser trailer on handling operational risks
CMI/U4 Anti-corruption Resource Centre – Corruption in the natural resources sector
CMI/U4 Anti-corruption Resource Centre - Corruption in the natural resources sectorA public-facing solution for a global audienceFeatures E-learning Mobile first, responsive Animation Story/scenario driven Video The training need The U4...
The Royal Society: Trusted research – new government guidance e-learning
A comprehensive and informative learning solution for Research Fellows and scientific researchers
UNHCR – Refugee Status Determination (RSD) Induction
Whilst they had a blended learning program, comprising regional workshops and on the job coaching and mentoring as part of induction processes in the respective operations, there was no globally available learning solution for an introduction to RSD.
The Coal Authority – Don’t turn a blind eye
In support of their Counter Fraud Strategy and looking for a learning solution to build employee awareness and understanding of risks and required actions, they obtained permission from the NHS Counter Fraud Authority to adapt one of the Counter Fraud modules previously developed for the NHS by Walkgrove.
Age UK – Housing Options
Training for advisors to help older people to stay safe and secure in their homes.
Fleet Operator Recognition Scheme (FORS) – Security and counter-terrorism
Training is a significant part of what FORS offers for its 5000+ members.
Telefónica – Contract Law
To meet their legal obligations and protect themselves from risks of non-compliance, the organisation needed to ensure that all relevant staff could demonstrate an understanding of contract law fundamentals and how they applied to day-to-day work at the company.
Spectris – Insider dealing
After working successfully together on a previous project, Spectris recommissioned Walkgrove to create a course that would protect the company from the harms of insider dealing.
ECA International – Assignment management
Skills-building for HR teams managing internationally mobile workers
John Lewis – Equality diversity and inclusion
Mandatory awareness training for new colleagues
Transport for London – Managing risk in the supply chain
Video-based classroom training to support an industry-wide safety culture in logistics and transport
Herbert Smith Freehills – Data privacy for lawyers
Scenario-based learning relevant to legal specialists
World Food Programme – Resource mobilization
Highly interactive course on funding partnerships
UNOHRM – Working harmoniously
Accessibility upgrade of compulsory training to prevent sexual abuse
UNDOS / United Nations – Resource management
Financial management skills for non-finance specialists
Save the Children – Child Rights Programming
Equipping humanitarians with tools for human rights-based interventions
International Planned Parenthood Federation (IPPF) – Abortion matters
Abortion rights advocacy toolkit for sexual health educators
Cash Learning Partnership – Social protection
Developing humanitarian links with social protection systems
South West Yorkshire Partnership NHS Foundation Trust – Portrait of a Life
Ground-breaking training to support people with dementia
NHS SWYPT – Care pathways and packages project
A practical guide to rating care needs
NHS Counter Fraud Authority – Optical fraud
Prevention and reporting techniques to deal with the risk of financial crime
NHS Counter Fraud Authority – Cross-cultural interviewing
Interview techniques for anti-crime specialists
NHS Counter Fraud Authority – Crime prevention
Four modules on crime prevention, deterrence and reduction best practices
NHS Counter Fraud Authority – Applying intelligence
Tools for countering financial crime
NHS Counter Fraud Authority – Tell me everything you remember
Training on how memory works for anti-crime investigators
NHS Counter Fraud Authority – Identifying offences
Four modules for anti-crime specialists on spotting offences in healthcare settings
Centre for Health and Disability Assessments (CHDA) – Safeguarding
Scenario-based guidance to protect children and vulnerable adults
Transport for London – Van Smart
Blended solution using nine different tools and media to change driver behaviour
Transport for London – TruckSmart
Immersive learning to teach vehicle roadworthiness skills
Transport for London – Smart deliveries
Immersive training for professional drivers on parking and loading best practice
Transport for London – Bridge smart
Toolkit and e-learning to prevent HGV bridge collisions
Skills Funding Agency – Equality and diversity
Everyone Counts – the equality act in action
NHS Education for Scotland – Child and Adolescent Mental Health Services (CAMHS)
NES commissioned Walkgrove to create a suite of bespoke e-learning modules that would refresh and update their training on the topic.
NHS Counter Fraud Authority – Lone workers
Training to raise awareness on the risks and challenges surrounding lone working
NHS – Health and wellbeing
Game-based approach to health and wellbeing training using realistic scenarios
NHS – Effective communication
Effective communication training focused on the patient journey
Lancashire Care NHS Foundation Trust – Making every contact count, level 2
Scenario-based behaviour change training for healthcare professionals
Home Office – Business continuity
E-learning module to raise awareness of business continuity for all 3,500 staff
Foreign & Commonwealth Office – Security awareness
Scenario-based blended program highlighting security procedures for FCO staff
Foreign & Commonwealth Office – Bilateral diplomacy
Bilateral diplomacy training for 16,000 staff globally
DWP – Customer care
Call centre training with system simulation
Civil Service Learning – multi-device learning
Conversion of 5 existing modules to be accessible on pc, tablet and smartphone
Camden and Islington Council – Making every contact count
Video-based training to have conversations about wellbeing
Edrington Group – Information management and data protection
Clear training on data policies
Edrington Group – Code of conduct
Scenario-based e-learning to bring a Code of Conduct to life
HPD Software – LendScape
Comprehensive systems training for IT superusers
Environment Agency – Hydroecology
Introducing learners to a key area of water resource management
United Utilities – Systems training
Introducing new starters to customer relations systems and processes
United Utilities – Customer care
Concise summaries of customer service best practice
United Utilities – Call centre training – inbound and outbound calls
Call centre training focused on developing skills for both inbound and outbound calls
National Grid – Disability awareness
Disability awareness training delivered through role-based, bite-size case studies
National Grid – Call centre training
An integral part of a blended training programme for 4,000 emergency call centre staff
BG Group – Temporary equipment procedure
Graphic novel-style e-learning on equipment handling
BG Group – Fraud risk management
Role-specific e-learning on key fraud prevention skills
OCR – Science practicals
Teacher training for practical student science assessments
Northumbria University – Unconscious bias
Walkgrove created a concise, scenario-based e-learning course for university staff about how to address unconscious bias
British Council – Child protection
Three highly engaging safeguarding e-learning courses aimed at all British Council staff
World Health Organization (WHO) – Investigating adverse events following immunisation
Challenging scenario-based learning for global health professionals
Small Enterprise Education and Promotion (SEEP) Network- Minimum Economic Recovery Standards (MERS)
Economic recovery toolkit for international humanitarians
Oxfam – Context
Responsive scenarios for humanitarian workers
Norwegian Refugee Council (NRC) – Duty of care
Interactive and bespoke e-learning utilising branching scenarios to train compliance in the field for global humanitarian workers
Mind – Managing mental health at work
Mental health awareness in day-to-day management
Cash Learning Partnership – Cash Transfer Programmes
Global training to improve humanitarian responses
Age UK – Welfare benefits
User-friendly training suitable for older learners
Age UK – Volunteer introduction
An uplifting and motivating welcome communication for charity supporters
Age UK – The first five minutes
Scenario-based training on dealing with service user enquiries
Age UK – Social care
Training to improve the skills of branch staff on their knowledge of social care
African Development Bank – Code of Ethics
Practical guidance on ethical conduct
Transport for London – LoCITY Driving
Game-based training to drive greener fleets
Maximus UK – Information and data security
Helping employment consultants to understand service delivery expectations
Maximus – Safeguarding
Practical steps to protect children and vulnerable adults
Maximus – Minimum service levels
Helping teams in employment services to maintain performance standards
Maximus – Equality and diversity essentials
The company asked Walkgrove to develop a suite of e-learning courses on important compliance and policy topics.
Ingeus – Code of Conduct
Inspiring employees to do the right thing
Health Management Limited – Network partner portal
Story-based software training for employment assessments
Forum – Consultative skills
Multi-device e-learning for sales staff
Dods Group and Foreign and Commonwealth Office – Communication in Foreign Policy
Scenario-based training for policy-makers
Wiltshire County Council – Safeguarding for drivers
Scenario-based training on child protection skills
Livestock Emergency Guidelines and Standards
Training to improve gender-responsive emergency livestock interventions
Transport for London/Arup – Collision management
A blended learning suite to help fleet managers reduce road collisions
TTC Group – Driver Protect
Large suite of road safety modules and videos
Law for Life – Finding out about the law
Supporting vital public legal education for the community with affordable e-learning
SOCA – Diversity, inclusion and anti-bullying
Diversity, inclusion and anti-bullying training
Chubb – Vulnerable customers
Media-rich and scenario-based safeguarding training
Humanitarian Leadership Academy – Core Humanitarian Standard
Supporting delivery of the Core Humanitarian Standard