Customer service training to promote behavioral change and improve customer satisfaction
Foreign, Commonwealth & Development Office – Beyond the 3Rs
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Bespoke Content
Probation Institute – understanding drug use and treatment
Drugs and treatment awareness to better support service users
Johnson Matthey – Intellectual property
A memorable Intellectual Property module for global consistency
CMI/U4 Anti-corruption Resource Centre – Corruption in The Health Sector
Development of three modules on (anti-)corruption during health emergencies aimed at people working within or on topics related to the health sector
The Ramblers – Walk leader foundations & preventing and managing incidents
Practical and easy-to-follow leadership training for walking volunteers
Hologic – Management development
Bite-size training on essential skills for global leaders
Digital Unite – DCN Aspire online training
Effective e-learning and resources for Digital Champions working remotely to support people with Learning Disabilities to enter the job market
INTERPOL – Development of bespoke e-learning for the I-CAN project
Development of a suite of seven e-learning modules for law enforcement officers covering the ‘Ndrangheta criminal organisation
Environment Agency – Incident management
Blended learning programme covering key competencies in incident management
Maiden Voyage – Preparing to travel, air and ground transportation and hotel safety modules
Inclusive travel safety series
Maiden Voyage – COVID-19 travellers e-learning module
Practical tools and advice for business travel
Liberty Global – Purchase Order and Change Management
Transforming information to e-learning
Liberty Global – Net Zero
Achieving Net Zero: Our path to decarbonisation
UNCDOTS – Classifying and handling information for OICT
Development of four modules for different target audiences to support understanding of managing, sharing, disseminating and protecting sensitive information using the Office 365 platform.
HS2 through Premier Partnership – Traffic Marshal
Developing safety-focused Traffic Marshals for managing HS2 site visits.
Transport for London/AECOM – Smart driving
Inclusive road safety awareness motivating safer driving practices.
Maximus UK – Health, Safety and Environment induction modules
A comprehensive suite to provide core health and safety training for staff across Maximus UK
NGA Safeguarding: how to fulfil the school governance role
A bespoke 60-minute module for governors, trustees and clerks of state schools and academies in England
FutureOn – Collaborate e-learning
FutureOn – Collaborate e-learningCollaborate is an addition to FutureOn’s e-learning suite, which aims to instill users with the confidence to effectively utilise the Collaborate software Features E-learning Mobile friendly, non responsive 3D Simulation Story/scenario...
Age UK – Information and Advice Skills
Skill-building induction for advisers supporting older people.
FutureOn – FieldTwin Design Fundamentals
Scalable, bespoke e-learning delivery solution for energy company trainers
Vitality – Sales Mindset
Inspirational stories and practical advice to win hearts and minds
Vitality – Complaints
A fresh approach to compliance training
SquareTrade – Selling Phone Insurance
A comprehensive, adaptable suite of learning solutions to support compliant and confident phone insurance sales
UNDOS – Induction to fuel management
A comprehensive foundation of induction training for UN employees working with fuel
Werfen – Cross-collaboration at work
A partnership with PA consulting to support blended training on effective team work
Omega Diagnostics – VISITECT CD4 Advanced Disease Test
Step-by-step guide to patient testing for global healthcare workers
NHS Education for Scotland – Psychological Care: Dementia
Practical toolkit for healthcare staff
NHS – Demand and capacity modelling
NHS - Demand and capacity modellingTools for managing health services to improve patient careFeatures E-learning Walkgrove created an online learning and action planning resource for NHS managerial staff, to help with resource planning...
Clinical Human Factors Group – Human factors and patient safety
Patient safety e-learning for healthcare professionals
Education Support – What’s on your plate?
Reflective skills to support teacher wellbeing
CompEx – Pilot projects
Digital learning solutions mark the start of something new at CompEx
Young Money – Teacher Training
Targeted financial education resources
Young Money – The teachable moment
Financial education resources tailored for the Welsh curriculum
United Nations Department of Operational Support – Enterprise Risk Management
Learning programme and teaser trailer on handling operational risks
UNHCR – Working with LGBTIQ+ People in Forced Displacement
An introduction to the most critical areas of working with LGBTIQ+ People of Concern
Food and Agriculture Organization – Achieving gender equality
Concepts and tools to support women and girls
BIFA – Customs Declaration Service e-learning modules and LMS
An interactive course explaining the new UK Customs Declaration Service (CDS) and how to use it
CMI/U4 Anti-corruption Resource Centre – Corruption in the natural resources sector
CMI/U4 Anti-corruption Resource Centre - Corruption in the natural resources sectorA public-facing solution for a global audienceFeatures E-learning Mobile first, responsive Animation Story/scenario driven Video The training need The U4...
Asset Wisdom – Asset Management
Development of a suite of online modules which deliver the knowledge elements for diploma-level asset management qualifications across different sectors and meet CPD accreditation criteria
Rail Safety and Standards Board (RSSB) – Foundations of Health and Wellbeing in Rail
A comprehensive and engaging suite of elearning modules to support mental and physical wellbeing of employees in the rail work environment
Delphi DP – Getting data protection right
Development of two modules on data protection aimed specifically at staff and volunteers in the charity sector
National Governance Association (NGA) – The Introduction to Clerking Programme
Uplifting and revitalising training for new governance professionals
The Royal Society: Trusted research – new government guidance e-learning
A comprehensive and informative learning solution for Research Fellows and scientific researchers
International Labour Organization (ILO) – Trade Union self-guided e-learning course
With the onset of COVID-19, ILO naturally continued its approach but digitally, with most activities taking place through webinars.
Transport for London – Staying Legal
The specific development needs for the Staying Legal course included:
Meeting the criteria for accreditation with the Driver and Vehicle Standards Agency (DVSA) as a Driver Certificate of Professional Competence (CPC)
Alignment with the style of TfL’s Safe Urban Driving training
Rebranding and refreshment, with updates to content and interactive learning exercises
UNHCR – Refugee Status Determination (RSD) Induction
Whilst they had a blended learning program, comprising regional workshops and on the job coaching and mentoring as part of induction processes in the respective operations, there was no globally available learning solution for an introduction to RSD.
The Coal Authority – Don’t turn a blind eye
In support of their Counter Fraud Strategy and looking for a learning solution to build employee awareness and understanding of risks and required actions, they obtained permission from the NHS Counter Fraud Authority to adapt one of the Counter Fraud modules previously developed for the NHS by Walkgrove.
Age UK – Housing Options
Training for advisors to help older people to stay safe and secure in their homes.
Maiden Voyage – Covid-19 travellers
Maiden Voyage decided to script a short informational piece and asked Walkgrove to bring it to life in an animated format.
Heathrow Airport – Environmental management
Heathrow is closely scrutinised by regulators, investors and groups representing the community and the environment.
Fleet Operator Recognition Scheme (FORS) – Security and counter-terrorism
Training is a significant part of what FORS offers for its 5000+ members.
Telefónica – Contract Law
To meet their legal obligations and protect themselves from risks of non-compliance, the organisation needed to ensure that all relevant staff could demonstrate an understanding of contract law fundamentals and how they applied to day-to-day work at the company.
Spectris – Insider dealing
After working successfully together on a previous project, Spectris recommissioned Walkgrove to create a course that would protect the company from the harms of insider dealing.
ECA International – Assignment management
Skills-building for HR teams managing internationally mobile workers
Trafalgar Travel – Sales skills
Inspiring sales skills training for travel professionals
The Travel Corporation (TTC) – Agent Academy
Introducing travel agents to leading holiday brands
Telefónica – Fire safety
Multi-device fire awareness training
Telefónica – Advertising and consumer protection
Multi-device advertising and consumer protection training
Royal Mail – Systems training
Payroll systems training delivered to 400 Royal Mail payroll clerks
Post Office – Sales skills
Sales skills training and Introduction to selling and marketing for customer-facing staff
Post Office – People management fundamentals
Large blended programme of e-learning, workshops and digital tools to develop management skills
John Lewis – Equality diversity and inclusion
Mandatory awareness training for new colleagues
Heathrow Airport – Sustainability
Although engagement activities had been conducted around strategy Heathrow 2.0, the messaging had not necessarily reached all departments and levels of the business, which employs 76,000 staff.
Heathrow Airport – Modern slavery
Training to support vigilance on the frontline against modern slavery
Dixons – t:app training solution
A blended solution to introduce managers to the t:app workforce management system
Comet – Product knowledge
Product launch training – developed using Articulate
Co-operative Funeralcare – Interpersonal skills workshops
Building skills to deal with challenging people and situations
Co-operative Funeralcare – Basic skills in funeral management
Basic skills training programme for newly-recruited Funeralcare staff
ASOS – Operations and customer care
Four bespoke modules and DIY templates for global teams
Transport for London – Managing risk in the supply chain
Video-based classroom training to support an industry-wide safety culture in logistics and transport
Herbert Smith Freehills – Data privacy for lawyers
Scenario-based learning relevant to legal specialists
Chubb – Product oversight and governance
Product approval guidance for customer-facing employees
World Food Programme – Resource mobilization
Highly interactive course on funding partnerships
World Food Programme – Integrated Roadmap
Global introduction to wide strategic changes
UNOHRM – Working harmoniously
Accessibility upgrade of compulsory training to prevent sexual abuse
UNOHRM – Rebuttal Process
Clear procedural guidance for effective performance management
UNDOS / United Nations – Resource management
Financial management skills for non-finance specialists
The Sphere Project – Svelte LMS
Provision of hosting on a multi-lingual version of our Svelte LMS for over 40,000 users
Save the Children – Household Economy Approach
Technical tools for humanitarian programming
Save the Children – Child Rights Programming
Equipping humanitarians with tools for human rights-based interventions
International Planned Parenthood Federation (IPPF) – Abortion matters
Abortion rights advocacy toolkit for sexual health educators
Cash Learning Partnership – Social protection
Developing humanitarian links with social protection systems
South West Yorkshire Partnership NHS Foundation Trust – Portrait of a Life
Ground-breaking training to support people with dementia
SilverCloud Health – Svelte LMS
Comparison of pre and post learning in terms of confidence and competence
SilverCloud – cCBT skills training
Introduction to computerised Cognitive Behavioural Therapy for healthcare practitioners
NHS SWYPT – Care pathways and packages project
A practical guide to rating care needs
NHS Health Education England – Health Literacy
Practical training to improve communication about healthcare
NHS Counter Fraud Authority – Optical fraud
Prevention and reporting techniques to deal with the risk of financial crime
NHS Counter Fraud Authority – Cross-cultural interviewing
Interview techniques for anti-crime specialists
NHS Counter Fraud Authority – Crime prevention
Four modules on crime prevention, deterrence and reduction best practices
NHS Counter Fraud Authority – Applying intelligence
Tools for countering financial crime
NHS Counter Fraud Authority – Tell me everything you remember
Training on how memory works for anti-crime investigators
NHS Counter Fraud Authority – Identifying offences
Four modules for anti-crime specialists on spotting offences in healthcare settings
Nestor Healthcare Group – Induction
Highly interactive workbooks covering administering of medicines
Metropolitan Police and Premier Partnership – Learning consultancy and website
Delivery of a learning consultancy project for the Metropolitan Police led initiative – a Mental Health Awareness and Safeguarding Training (MAST) website
Centre for Health and Disability Assessments (CHDA) – Safeguarding
Scenario-based guidance to protect children and vulnerable adults
Centre for Health and Disability Assessments (CHDA) – Customised Svelte LMS
Over 70 compliance and technical skills modules
Welsh Government – OVAL programme
Ten e-learning modules on various developmental themes of the PSMW Programme of Learning.
Valuation Office Agency – Training and assessment procedures
E-learning to complement the VOA’s re-design of its training assessment procedures