Inspiring sales skills training for travel professionals
Trafalgar Travel – Sales skills
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Retail & Services
The Travel Corporation (TTC) – Agent Academy
Introducing travel agents to leading holiday brands
Telefónica – Fire safety
Multi-device fire awareness training
Telefónica – Advertising and consumer protection
Multi-device advertising and consumer protection training
Royal Mail – Systems training
Payroll systems training delivered to 400 Royal Mail payroll clerks
Post Office – Sales skills
Sales skills training and Introduction to selling and marketing for customer-facing staff
Post Office – People management fundamentals
Large blended programme of e-learning, workshops and digital tools to develop management skills
John Lewis – Equality diversity and inclusion
Mandatory awareness training for new colleagues
Insight Vacations – Introducing insight vacations
Premium introduction to a luxury travel brand
Heathrow Airport – Sustainability
Although engagement activities had been conducted around strategy Heathrow 2.0, the messaging had not necessarily reached all departments and levels of the business, which employs 76,000 staff.
Heathrow Airport – Modern slavery
Training to support vigilance on the frontline against modern slavery
Dixons – t:app training solution
A blended solution to introduce managers to the t:app workforce management system
Comet – Product knowledge
Product launch training – developed using Articulate
Co-operative Funeralcare – Interpersonal skills workshops
Building skills to deal with challenging people and situations
Co-operative Funeralcare – Basic skills in funeral management
Basic skills training programme for newly-recruited Funeralcare staff
ASOS – Operations and customer care
Four bespoke modules and DIY templates for global teams
Edrington Group – Code of conduct
Scenario-based e-learning to bring a Code of Conduct to life
United Utilities – Manual handing
Manual handling training using bespoke graphics and animations
United Utilities – Licence to recruit
Training on United Utilities’ recruitment processes and legislative requirements
United Utilities – Display screen equipment
Highly interactive and engaging e-learning providing guidance on DSE requirements
United Utilities – Call centre training – inbound and outbound calls
Call centre training focused on developing skills for both inbound and outbound calls
STA Travel – Telesales
Telesales training with system simulation to train point-of-sale staff
Emirates Airlines – Systems training
Developed eight hours of blended IT systems training in six weeks
RAC – Using a multimeter
Mobile learning, 3D animations, video and audio, delivered via a touch screen notepad
Tesco – App development
App development delivering ‘point of need’ learning for use by floor staff
Avis Europe – Customer care
Customer care training delivered using animated car dashboard interface
ASOS – System training
Multi-profile global systems training
Chubb – Vulnerable customers
Media-rich and scenario-based safeguarding training
PepsiCo – Introduction to SwissCo
Essential training on the organisation’s business model
ING Direct – Induction
A highly interactive onboarding module incorporating compliance training
American Express – Extraordinary care
Training to improve Amex brand knowledge and customer service skills.
Virgin Media – Hemsley Fraser – Discover systems training
Agile development of systems simulations to support blended training on a customer services platform
BT – System simulation
A highly modular, task-focused, system simulation e-learning module