Labour supply and retention is a significant issue in the retail and services sector. Firms must adapt to the rise in flexible ways of working, new mixes of automation and human interaction in the consumer experience and technology-driven human resources management.

The digital era has fundamentally changed retail and service provision. Organisations are investing in technology that allows them to connect with customers through online channels, while creating interactive and unique face-to-face experiences.

Supply chains are influenced by global volatility, so operational efficiency is vital to protect tight margins. Retailers must also meet demands of regulatory environments and engage with consumers’ ethical and environmental considerations.

Walkgrove’s skilled training consultants work closely with our clients to understand their individual needs and strategic business objectives. We create impactful, device-responsive and localised learning for highly dispersed teams. Whether delivery is in warehouses, offices or on shop floors, from bespoke applications to manage human resources challenges or interactive ‘wow-factor’ inductions and immersive systems training, our expert teams will produce a bespoke learning solution that delivers.

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