The retail and services environment is changing rapidly. Workforce learning and development is vital to staying ahead in a highly competitive market
The digital era has fundamentally changed retail and service provision. Organisations are investing in technology that allows them to connect with customers through online channels, while creating interactive and unique face-to-face experiences.
Supply chains are influenced by global volatility, so operational efficiency is vital to protect tight margins. Retailers must also meet demands of regulatory environments and engage with consumers’ ethical and environmental considerations.
Walkgrove’s skilled training consultants work closely with our clients to understand their individual needs and strategic business objectives. We create impactful, device-responsive and localised learning for highly dispersed teams. Whether delivery is in warehouses, offices or on shop floors, from bespoke applications to manage human resources challenges or interactive ‘wow-factor’ inductions and immersive systems training, our expert teams will produce a bespoke learning solution that delivers.
Our clients in this sector
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Get in touch!Examples of our work
Virgin Media – Hemsley Fraser – Discover systems training
ASOS – Operations and customer care
Avis Europe - Customer care
Customer care training delivered using animated car dashboard interface
Heathrow Airport - Sustainability
Light-touch learning to embed sustainability strategy
John Lewis – Equality diversity and inclusion
Post Office – People management fundamentals
Large blended programme of e-learning, workshops and digital tools to develop management skills