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The retail and services environment is changing rapidly. Workforce learning and development is vital to staying ahead in a highly competitive market

Labour supply and retention is a significant issue in the retail and services sector. Firms must adapt to the rise in flexible ways of working, new mixes of automation and human interaction in the consumer experience and technology-driven human resources management.

The digital era has fundamentally changed retail and service provision. Organisations are investing in technology that allows them to connect with customers through online channels, while creating interactive and unique face-to-face experiences.

Supply chains are influenced by global volatility, so operational efficiency is vital to protect tight margins. Retailers must also meet demands of regulatory environments and engage with consumers’ ethical and environmental considerations.

Walkgrove’s skilled training consultants work closely with our clients to understand their individual needs and strategic business objectives. We create impactful, device-responsive and localised learning for highly dispersed teams. Whether delivery is in warehouses, offices or on shop floors, from bespoke applications to manage human resources challenges or interactive ‘wow-factor’ inductions and immersive systems training, our expert teams will produce a bespoke learning solution that delivers.

Our clients in this sector

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Examples of our work

Virgin Media – Hemsley Fraser – Discover systems training

Agile development of systems simulations to support blended training on a customer services platform

ASOS – Operations and customer care

Four bespoke modules and DIY templates for global teams

Avis Europe - Customer care

Customer care training delivered using animated car dashboard interface

Heathrow Airport - Sustainability

Light-touch learning to embed sustainability strategy

John Lewis – Equality diversity and inclusion

Mandatory awareness training for new colleagues

Post Office – People management fundamentals

Large blended programme of e-learning, workshops and digital tools to develop management skills