Walkgrove offers a tailored portfolio of courses that can promote a performance culture and support all staff to excel in their roles.

 

The essentials package provides performance management tools that are ideally tailored for modern working, offers managers effective guidance for supporting their team and builds customer-facing skills. All courses are delivered to maximise time efficiency for busy learners. Course length ranges from 10 minutes of high-impact learning on single topics to modules of an hour or more that give learners understanding of substantial training areas.

Performance management

• Good practice guide to performance appraisal
• Handling difficult conversations
• Interviewing skills
• Making appraisals count
• Objective setting
• Performance capability
• Performance management

Manager’s essentials

• Dealing with disciplinary matters
• Dealing with grievances
• Diversity in the workplace
• Equality and diversity: Manager’s guide
• Introduction to equality and diversity
• Introduction to equality and diversity Act 2010
• Management of contractors
• Managing flexible working
• Managing stress in your team
• Managing your personal stress
• Overview of health and safety
• Preventing discrimination and harassment in the workplace
• Promoting respect in the workplace
• Respect in the workplace
• Responsible spending
• Sickness absence

Customer care

• Customer focus
• Effective internal customer management
• Soft skills for customer service
• Treating customers fairly
• Complaints and compliments

(Courses are available individually or, for greater value, you can opt for the Performance Management bundle which includes all courses plus free access to a range of Performance Management Take 5 microlearning modules).