+44 (0)1773 864640 info@walkgrove.co.uk

The insurance market is intensely competitive. With significant pressures on margins, cost efficiency is important

Well-designed workforce learning and development strategies can help firms operate in the most effective manner and achieve short- and long-term improvements in cost and performance.

As ways of living and working evolve at a fast pace, teams must be equipped to market and sell newly developed customer propositions and deliver best practice customer service skills. In addition to vital soft skills, employees need to work effectively using new InsurTech. The insurance sector is embracing digitalisation, upgrading outdated customer systems and using advanced technology to streamline claims management and customer engagement, as well as harnessing quality customer data. Cyber security and regulatory compliance remain critical issues for all insurance companies.

Walkgrove offers forward-thinking bespoke e-learning and blended learning products that can quickly familiarise teams with systems or processes and build essential workplace skills. Using concise and high-impact training interventions, we get learners up to speed in a matter of minutes and help our clients to maximise employee performance.

Our clients in this sector

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Examples of our work

American Express – Extraordinary care

Training to improve Amex brand knowledge and customer service skills

Chubb – Vulnerable customers

Product approval guidance for customer-facing employees

SquareTrade – Selling Phone Insurance

A comprehensive, adaptable suite of learning solutions to support compliant and confident phone insurance sales

Vitality – Complaints

A fresh approach to compliance training

Vitality – Sales Mindset

Inspirational stories and practical advice to win hearts and minds