The housing sector has been weathering turbulent times, dealing with the fallout of the international financial crisis, political uncertainty and, in Britain, shortages and issues such as the long-term impact of the Grenfell Tower tragedy
In a challenging environment for investment and growth, efficient working procedures and practices are vital. Firms are increasingly embracing digital solutions for case management and customer engagement and developing processes to improve the buying, moving and rental experience. Individuals want better communication, including transparency over fees and process and understanding over timescales. In a digitalised era, cyber security measures to protect sensitive data are of growing importance.
The rental sector is reinforcing its commitment to resident safety. Staying in strict compliance with local and national regulation is essential. Increased public focus on sustainability also means housing sector organisations must monitor and reduce environmental impacts.
Walkgrove’s industry-leading training solutions are a time-efficient option to keep staff informed and compliant with key legislation. Our bespoke e-learning and blended training can rapidly equip teams to deal with new processes, systems and evolving best practice.