Customer service training to promote behavioral change and improve customer satisfaction
Foreign, Commonwealth & Development Office – Beyond the 3Rs
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Government
Probation Institute – understanding drug use and treatment
Drugs and treatment awareness to better support service users
Environment Agency – Incident management
Blended learning programme covering key competencies in incident management
HS2 through Premier Partnership – Traffic Marshal
Developing safety-focused Traffic Marshals for managing HS2 site visits.
Transport for London – Staying Legal
The specific development needs for the Staying Legal course included:
Meeting the criteria for accreditation with the Driver and Vehicle Standards Agency (DVSA) as a Driver Certificate of Professional Competence (CPC)
Alignment with the style of TfL’s Safe Urban Driving training
Rebranding and refreshment, with updates to content and interactive learning exercises
The Coal Authority – Don’t turn a blind eye
In support of their Counter Fraud Strategy and looking for a learning solution to build employee awareness and understanding of risks and required actions, they obtained permission from the NHS Counter Fraud Authority to adapt one of the Counter Fraud modules previously developed for the NHS by Walkgrove.
Welsh Government – OVAL programme
Ten e-learning modules on various developmental themes of the PSMW Programme of Learning.
Valuation Office Agency – Training and assessment procedures
E-learning to complement the VOA’s re-design of its training assessment procedures
Valuation Office Agency – Council tax
Five e-learning modules covering the major facets of council tax
Transport for London – Van Smart
Blended solution using nine different tools and media to change driver behaviour
Transport for London – TruckSmart
Immersive learning to teach vehicle roadworthiness skills
Transport for London – Smart deliveries
Immersive training for professional drivers on parking and loading best practice
Transport for London – Safe urban driving
Classroom and practical on-road training to safeguard vulnerable road users
Transport for London – Cycle Skills
Getting Londoners ready to ride with the Capital’s first online cycling course
Transport for London – Cycle safety
An engaging, interactive and informative e-learning module using 3D animation
Transport for London – Commercial driver
A suite of e-learning modules used on the TfL FORS Online portal
Transport for London – Bespoke portal
Custom CMS portal and LMS to deliver FORS information and training materials
Transport for London – Bridge smart
Toolkit and e-learning to prevent HGV bridge collisions
Skills Funding Agency – Equality and diversity
Everyone Counts – the equality act in action
Skills Academy for Health – Workforce planning
Module covering the six-step methodology to integrated workforce planning
Skills Academy for Health – Life skills training – communication and numeracy
Life skills training for NHS employees in clinical and non-clinical roles
Skills Academy for Health – Careers Information, Advice and Guidance (CIAG)
Successful futures; career development in the health sector
Scottish Government – Training for Approved Medical Practitioners (AMPs)
Mandatory classroom based training for all Approved Medical Practitioners (AMPs) practising in Scotland
Ofcom – Health and safety
Ofcom regards the wellbeing of colleagues to be of utmost importance and its approach to health and safety reflects this.
Ofcom – Counter fraud and anti-bribery
Following implementation of the Bribery Act 2010, which makes failure to prevent bribery a corporate offence, Ofcom commissioned Walkgrove to develop an e-learning solution to raise staff awareness of two recently published policies: the Counter Fraud Policy and the Anti-Bribery Policy.
NHS Education for Scotland – Child and Adolescent Mental Health Services (CAMHS)
NES commissioned Walkgrove to create a suite of bespoke e-learning modules that would refresh and update their training on the topic.
NHS Counter Fraud Authority – Lone workers
Training to raise awareness on the risks and challenges surrounding lone working
NHS – System simulation
System simulation training for the Doctor’s Rostering System (DRS)
NHS – Health and wellbeing
Game-based approach to health and wellbeing training using realistic scenarios
NHS – Effective communication
Effective communication training focused on the patient journey
NHS – Brief opportunistic advice
Training to teach NHS staff to provide brief opportunistic advice
Lancashire Care NHS Foundation Trust – Making every contact count, level 2
Scenario-based behaviour change training for healthcare professionals
Homes & Communities Agency – Systems training
Systems training for the HCA Housing Quality Indicator tool, accessed by 1,000 learners
Homes & Communities Agency – Self diagnostic – carbon management and cohesion
Competency-based self-evaluation tool to highlight skills gaps
Homes & Communities Agency – Carbon management
Two-hour blended programme covering carbon management, delivered to 10,000 learners
Home Office – i-Manage user training
Document management systems training for Home Office staff, using the ‘show’ and ‘try’ method
Home Office – Business continuity
E-learning module to raise awareness of business continuity for all 3,500 staff
Foreign & Commonwealth Office – Strategic thinking
A tutor supported strategic thinking e-learning program
Foreign & Commonwealth Office – Security awareness
Scenario-based blended program highlighting security procedures for FCO staff
Foreign & Commonwealth Office – One team, many cultures
Creative thinking training delivered using a blended approach
Foreign & Commonwealth Office – Introduction to consular work
Induction training which is used for both new starter and refresher training
Foreign & Commonwealth Office – Health & safety
Health and safety training for all FCO staff
Foreign & Commonwealth Office – Creative thinking
Creative thinking training delivered using a blended approach
Foreign & Commonwealth Office – Bilateral diplomacy
Bilateral diplomacy training for 16,000 staff globally
DWP – Customer care
Call centre training with system simulation
DWP – Criminal investigation and security
Criminal investigation and security training
DWP – Call centre training
Call centre training with system simulation
Department of Health – Introducing the Care Act 2014
A large suite of practical modules for thousands of social care workers
Civil Service Learning – multi-device learning
Conversion of 5 existing modules to be accessible on pc, tablet and smartphone
Camden and Islington Council – Making every contact count
Video-based training to have conversations about wellbeing
British Council – Adult safeguarding
Practical safeguarding guidance for global teams
Brighton and Sussex University Hospitals – Health, safety and wellbeing
Six creative and innovative e-learning modules, covering a range of topics
Audit Commission – Housing benefit
Three hours of e-learning aimed at trainee auditors and contract staff
Audit Commission – Audit approach
Training to teach staff principles underpinning the financial statements audit
Environment Agency – Waste management
E-learning aimed at new starters joining the organisation as Environment Officers
Environment Agency – Multifunctional reporting
E-learning for Analysis and Reporting staff to respond to queries about the environment
Environment Agency – Data protection
Data protection training
Environment Agency – Continuous improvement
Continuous improvement e-learning for all Environment Agency staff
Queensland TAFE
Online design services for TAFE courses
Department for Education – Looked after children
Designed, hosted and maintained an easy-to-use web portal
Department for Education – Child centred workshops
Design of a training programme to accompany the April 2011 regulations and guidance for looked after children and care leavers
Civil Service Training – Strategic thinking
E-learning to raise awareness of the importance of strategic thinking
Civil Service Learning – Health and safety
Health and safety training for staff and managers
Civil Service Learning – Counter fraud and bribery
Counter fraud, bribery and corruption
British Council – Safety and security
Essential training to reduce workplace risks for a global workforce
British Council – Induction
A substantial induction program used by British Council staff world-wide
British Council – Fraud awareness
Refreshed compliance training on financial crime
British Council – Environmental awareness
An interactive and informative module addressing the issues of environmental protection
British Council – Child protection
Three highly engaging safeguarding e-learning courses aimed at all British Council staff
Tribal – NHS – Large-scale digitisation project
Large-scale digitisation of over 5,000 learning assets
Transport for London – LoCITY Driving
Game-based training to drive greener fleets
Ingeus – Code of Conduct
Inspiring employees to do the right thing
Dods Group and Foreign and Commonwealth Office – Communication in Foreign Policy
Scenario-based training for policy-makers
Notts County Council – Equality and diversity
Equality and diversity training for all staff
Wiltshire County Council – Safeguarding for drivers
Scenario-based training on child protection skills
Transport for London/Arup – Collision management
A blended learning suite to help fleet managers reduce road collisions
Scottish Government – Dealing with mentally disordered offenders
Blended learning project covering the Mental Health Act
European Medicines Agency – Good clinical practice
Promoting best practice procedures for effective inspections of clinical trials
MHRA – Strengthening Collaboration for Operating Pharmacovigilance in Europe (SCOPE)
A blend of e-learning, case studies, assessments, interactive pdfs, posters etc
SOCA – Diversity, inclusion and anti-bullying
Diversity, inclusion and anti-bullying training
Scottish Legal Aid Board – System simulation
‘Show me’ and ‘try me’ system simulation training
Office for Disability Issues – Disability awareness
A series of workshops to raise awareness of disability issues among communications staff
National Fraud Authority – Counter fraud
Counter fraud, bribery and corruption training
NS&I – Finance and procurement
Training for all NS&I staff across the procurement and finance functions
Army Cadet Force – Junior officer
leadership training for volunteers overseeing young cadets
Commonwealth Foundation – Citizens’ guide for good governance
A training guide for civic education