This course targets managers and team leaders who play a key role in addressing workplace stress.
Managing stress in your team challenge
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Performance management
Stress management for individuals
This course introduces learners to work-related stress, the causes of it and some coping strategies.
Treating customers fairly
Tailored for financial services employees, this course explains the essentials of fair customer treatment according to the Financial Conduct Authority Principles of Business.
Sickness absence
This course for managers is divided into easily digestible short modules, covering formal policies and procedures and best practice approaches to managing employee absence due to sickness
Responsible spending
This short guide for managers takes them through the procurement process, demonstrating how to ensure they spend organisational funds responsibly
Respect in the workplace
This introductory course has been designed for a global audience of learners to promote modern concepts and practices of equal, respectful workplace behaviours.
Promoting respect in the workplace
This introductory course has been designed for a global audience of learners to promote modern concepts and practices of equal, respectful workplace behaviours.
Preventing extremism and radicalisation
This quick-fire, animated module covers the topic of extremism and radicalisation.
Preventing discrimination and harassment in the workplace
A twenty-minute introduction to the prevention of workplace discrimination and harassment designed for a global audience.
Performance management
This managers guide introduces performance management and how to support performance through planning and monitoring, benefiting managers, their organisation and their team members
Performance capability
A collection of short modules containing advice and good practice tips on how to manage performance capability within a team, both informally and formally
Overview of health and safety
This helpful guide makes managers aware of their health and safety responsibilities and shows them how to meet the key requirements for a health and safety management system
Objective setting
A helpful course that demonstrates the importance of setting effective objectives and how managers can support their employees in objective-setting
Managing your personal stress
An empowering course that helps learners identify the causes and symptoms of stress in the workplace and develop coping strategies to reduce their stress levels
Managing flexible working
This course helps managers to facilitate flexible working, recognises the challenges of managing in a flexible environment and helps to build the essential skills for effective management of a flexible working team
Management of contractors
This course supports managers in adhering to health and safety legislation by helping them understand the relevant principles to consider when working with contractors in the workplace
Making appraisals count
This module shows how planning and preparation influence the success of an employee’s appraisal and bring mutual benefit.
Introduction to equality and diversity
This wide-ranging course gives learners a primer in equality and diversity, introducing the key legislation and relevant principles.
Interviewing skills
This manager’s guide shows the requirements for structuring and conducting effective recruitment interviews, including preparation and follow-up
Identifying stress in your team
In this quick animated module ideal for managers and team leaders, learners are challenged to improve their understanding of how to identify, respond to and reduce stress in their teams at work
Handling difficult conversations
This course for managers tackles the topic of difficult conversations: why having them can be important and how to conduct them to ensure a mutually beneficial outcome for the manager and employee
Good practice guide to performance appraisal
This course helps managers understand best practice when it comes to conducting a performance appraisal and shows some of the guiding principles
Equality and diversity: Managers’ guide
This comprehensive course for managers will help them ensure that their organisation complies with relevant legislation and best practice principles in equality and diversity matters.
Effective internal customer management
In this short course, learners will understand how to identify their internal customers and how they can collaborate with them to ensure the best possible external customer experience
Diversity in the workplace
This helpful module for global learners gives a compact introduction to the benefits of having a diverse workforce.
Dealing with grievances
Divided into bite-sized chunks of learning, this course shows managers how to apply best practice if they have to deal with an employee grievance.
Dealing with disciplinary matters
A collection of short modules to introduce managers to essential skills and techniques for managing disciplinary matters.
Customer focus
This comprehensive course explains the importance of being customer-focused.
Complaints and compliments
A short course that provides best practice process guidance on how to log, manage and resolve complaints and compliments