Tailored for financial services employees, this course explains the essentials of fair customer treatment according to the Financial Conduct Authority Principles of Business.
Treating customers fairly
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Customer care
Sway this way
This mini-module will help learners to think about why, where, when and how they seek to influence others and help them to bring more people around to their way of thinking
Soft skills for customer service
This short module will be helpful for anyone involved in serving customers.
Seal the deal!
A helpful short module full of top tips for improving learners’ bargaining competence, supporting them to get a good deal in whatever negotiating situation they find themselves
FCA: Customer complaints handling
A scenario-based course that introduces learners to dispute procedures required by the Financial Conduct Authority (FCA) for authorised firms and the principles of good customer service when dealing with complaints.
Effective internal customer management
In this short course, learners will understand how to identify their internal customers and how they can collaborate with them to ensure the best possible external customer experience
Customer focus
This comprehensive course explains the importance of being customer-focused.
Complaints and compliments
A short course that provides best practice process guidance on how to log, manage and resolve complaints and compliments