This scenario-based course explains the FCA Principles for Business, the meaning of fairness and ways to monitor performance to ensure compliance. 40 minutes Enquire about this course
Treating customers fairly
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Working with customers
Responsible retailing of alcohol: challenge 25
Designed for retailers, this course covers the challenge 25 policy for all age restricted sales, including alcohol. 15 minutes Enquire about this course
PCI DSS – Payment Card Industry Data Security Standards: Front line
Any entity that stores, processes or transmits cardholder data should comply with the Payment Card Industry Data Security Standards (PCI DSS).
PCI DSS – Payment Card Industry Data Security Standards: Back office
Any entity that stores, processes or transmits cardholder data should comply with the Payment Card Industry Data Security Standards (PCI DSS).
FCA: Customer complaints handling
A scenario-based course that introduces learners to dispute procedures required by the Financial Conduct Authority (FCA) for authorised firms and the principles of good customer service when dealing with complaints.
Complaints and compliments
A short course that provides best practice process guidance on how to log, manage and resolve complaints and compliments