Our training solutions have covered financial crime, ethics, information governance and security, customer care, equality and diversity, and more.

 

Great compliance e-learning courses enable your workforce to understand and apply the latest best practice and regulatory standards with regards to financial crime, information governance, ethics and equality issues.

These time-efficient courses range from compact, 10-minute sessions to detailed one-hour modules that give topics more depth.

Asset management

• Product liability
• Protecting intellectual property
• Protecting physical property

Financial conduct

• Anti-bribery and corruption (introduction, UK and Global)
• Anti-money laundering in money service businesses
• Beating bribery (UK and Global)
• Client money and assets
• Combating money laundering and terrorist financing
• Competing Fairly (UK and Global)
• FCA regulation: Introduction
• FCA market abuse regulation
• FCA: Customer complaints handling
• Financial sanctions
• Fraud awareness (UK and Global)
• Insider trading
• Senior Managers and Certification Regime
• Tackling tax evasion
• Terrorist financing
• Trade controls

Ethics

• Code of conduct (UK and Global)
• Complaints and compliments
• Conflicts of interest
• Conflicts of interest (FCA)
• Identifying modern slavery in the supply chain
• Vulnerable persons
• Whistleblowing (UK and Global)

Information governance and security

• Data protection (UK and Global)
• Freedom of information
• GDPR introduction
• GDPR Privacy impact assessment
• Information security
• Keeping Information secure (UK and Global)
• Payment Card Industry Data Security Standards (PCI DSS): Back office
• Payment Card Industry Data Security Standards (PCI DSS): Front line
• Politically exposed persons
• Preventing a data breach (UK and Global)
• Protecting data
• Records management (UK and Global)
• Social media awareness

Customer care

• Complaints and compliments
• Customer complaints handling
• Customer focus
• Effective internal customer management
• Soft skills for customer service
• Treating customers fairly

Equality and diversity

• Diversity in the workplace
• Introduction to equality and diversity
• Introduction to the Equality Act 2010
• Managers guide to equality and diversity
• Preventing discrimination and harassment in the workplace
• Promoting respect in the workplace
• Respect in the workplace

(Courses are available individually or, for greater value, you can opt for the Compliance bundle which includes all courses plus free access to a range of Compliance Take 5 microlearning modules).