+44 (0)1773 864640 info@walkgrove.co.uk

Challenging scenario-based learning for global health professionals


  • E-learning
  • LMS
  • Mobile friendly, non-responsive
  • Animation
  • Story/scenario driven

Walkgrove created an immersive, scenario-based e-learning module for professionals working for the World Health Organization about how to investigate unfavourable medical events that occur after vaccinations.

The training need

Vaccination against infectious disease is one of the greatest health achievements in human history and the World Health Organization (WHO) plays a leading role in global immunisation. To ensure the continued success of its vaccination programmes, WHO prioritises maintaining public trust in vaccine safety.

The organisation commissioned Walkgrove to create a bespoke learning solution that would help prepare WHO global programme managers to give a timely and rigorous response to any real or perceived Adverse Events Following Immunisation (AEFI).

WHO had a substantial face-to-face training course on how to conduct a thorough investigation of AEFIs and address public concerns. The organisation asked Walkgrove to design a bespoke e-learning module based on the course content. WHO wanted learners to be able to demonstrate their understanding of the processes and skills required to be an effective investigator.

Our bespoke learning solution

Walkgrove’s e-learning development team designed two hours of scenario-based learning for WHO learners. Through interactive role-play in a rich and challenging virtual environment, learners had to decide when to launch a systematic AEFI investigation and what evidence to gather, to document and report their findings appropriately and to choose the best way to communicate with stakeholders.

The course uses the principles and mechanics of a first-person computer game. It immediately immerses learners in a series of three scenarios in which they play the role of lead investigator of an AEFI. Learners make decisions about how to progress with the investigation, supported by a virtual assistant and an interactive toolbox of information and resources.

Scenarios were designed so that learners’ decisions taken early on in each scenario can affect what happens in later scenes. The custom e-learning design means that participants can make mistakes and get back on track or have to deal with the consequences of their decisions.

Scenarios become incrementally more difficult for learners to complete and require them to deal with increasingly complex and ambiguous situations.

To ensure realism and credibility, each scenario is based on a different continent and focuses on relevant environments, diverse vaccines and common dilemmas relating to AEFIs. Characters are relatable but fictionalised and present in a professional but friendly illustrated style, whilst high quality photography is used as a backdrop to represent the medical environment.

The course focuses on key areas from the face-to-face training in order to reduce the amount of initial content into more manageable chunks and allow the learner to concentrate clearly on the essentials of the material.