Scenario-based training on child protection skills
- Story/scenario driven
Walkgrove created a scenario-based bespoke e-learning module for Wiltshire County Council to help taxi, bus and voluntary drivers to safeguard children and vulnerable adults.
The training challenge
A number of local high-profile cases of abuse highlighted that Wiltshire Council needed to facilitate cooperation between organisations in contact with children and vulnerable adults. Taxi, bus and voluntary drivers were identified as individuals with ‘eyes and ears on the ground’ who have an important role to play. Wiltshire Council decided that a mandatory training course for all Council-licensed or -contracted drivers would give them the necessary skills to safeguard children and vulnerable adults with whom they came into contact.
The subject matter, which included discussions of domestic abuse and child sexual exploitation, was emotionally challenging and needed a careful approach. The target audience had an average reading age of ten, with many registered as dyslexic and a large proportion speaking English as a second language.
Our bespoke e-learning solution
Walkgrove created a 45-minute custom e-learning module that conveyed key safeguarding knowledge and skills using a sensitive and clear approach. The training was designed to feel empowering and a friendly introduction video set the tone by explaining that the module was designed to support drivers.
Most of the content was presented using a storytelling format, placing the main learning points into a familiar context and engaging narrative. This scenario-based learning design is particularly suited for engaging learners with lower literacy levels and helping them to remember key messages. The course used compelling bespoke imagery supported with simple written explanation to show three realistic short stories: drivers encountering cases of possible child abuse, a vulnerable adult at risk and child sexual exploitation. Drivers were challenged at key points in each scenario to apply their new knowledge about safeguarding and then given helpful, supportive feedback on their choices. A robust, randomised end-of-module assessment ensured that drivers could demonstrate their understanding and record their achievement.