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An introduction to the most critical areas of working with LGBTIQ+ People of Concern


  • E-learning
  • Mobile first, responsive
  • Video

The training challenges

UNHCR needed to:

  • Sensitise staff on LGBTIQ+-related concepts, terminology and risks
  • Build capacity to address those risks through creating safe, dignified and effective responses

The target audience is any staff member and affiliate workforce having direct contact with, directly engaging with, working with or programming for forcibly displaced or stateless LGBTIQ+ people under the mandate of UNHCR.

Therefore the course has a broad target profile covering both new and experienced learners from many different countries and contexts. There will be a wide range of skills and abilities amongst learners, including those for whom English is not their first language.

Our bespoke learning solution

Walkgrove designed a four-hour e-learning course using Articulate Rise, split over four units, to sensitively highlight the concerns and struggles of LGBTIQ+ people around the world, providing insight into best practice and considerations to ensure that LGBTIQ+ people’s rights are protected.

As the course was intended to be used by a wide range of users globally, with highly differing contexts, a key challenge was to ensure that the learning appealed to the widest possible audience. In order to create a learning experience that resonated with all learners, we created opportunities for people to refer back to their own personal situation using reflection activities to encourage the learner to consider how learning points could be applied to themselves.

Another consideration of creating learning for a global community is the use of language and iconography. We were mindful to keep the style and functionality engaging but simple to use, with the focus being on the delivery of information and clarity.

A thoughtful treatment which conveyed the importance of the material on a human level was also essential. We used quotations from real people, sourced by UNHCR, to give deeper meaning to simplistic definitions and terms. For example, we used the words of real people to describe their own experiences of sexuality, gender identity and the discrimination they may have faced.

Using imagined discussions between UNHCR colleagues helped us to raise and consequently challenge potential stereotypical or negative views in a helpful, non-judgmental way.