Development of four modules for different target audiences to support understanding of managing, sharing, disseminating and protecting sensitive information using the Office 365 platform
- Multiple languages
The training need
Correctly classifying and handling sensitive information received by or originating from UN Secretariat entities is critical. UN CDOTS were looking for a bespoke e-learning programme to both support compliance with Information and Communications Technology (ICT) systems and build understanding of the use of technical controls and features of the newly deployed Microsoft Office 365 platform. The programme needed to emphasise protection of sensitive information, while also ensuring efficient and necessary collaboration.
The learning was intended for different target audiences with an introduction module and a general module for all staff and three modules covering requirements for specific roles. The aim was to build competence and compliance and reduce the number of queries received around the processes for managing confidential information.
Specific requirements included:
- A modern visually appealing design that accurately reflects the UN brand and tone of voice
- Inclusion of Microsoft Office 365 screenshots and recording sequences to practically demonstrate and simulate application of the steps on the platform
- Varied interactive self-test exercises and activities, enabling a progressive learning experience that helps to build and maintain learner confidence
A robust final assessment which consolidates knowledge and skills learnt and leads to certification.
Our bespoke learning solution
In close collaboration with the UN working group, we translated and structured their technical content into clear topics with a logical flow. Supporting illustrative images, bespoke graphics and O365 screenshots brought the detailed content to life, making the learning visually appealing and learner-friendly. A variety of screen interactions were used to break up the considerable amount of information, and build learner engagement and understanding. As application within O365 was critical in many aspects of the modules, different interactions such as video or graphic hotspots were developed to simulate the steps to be taken on the system itself.
Summary audio and the use of avatars to guide learners made the modules more personal and varied the delivery to suit different learning styles.
Practical scenarios were woven through the modules to provide a context and examples learners could relate to, and these were also used to check understanding through associated self-assessment activities.
The volume of content was a challenge, overcome through a clear structure, chunking of information using different screen interaction and effective screen layering.