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Tools for managing health services to improve patient care


  • E-learning
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Walkgrove created an online learning and action planning resource for NHS managerial staff, to help with resource planning their services to improve health outcomes.

The training need

NHS England and NHS Improvement asked Walkgrove to produce an online training course that would help service managers to reduce waiting times and increase the speed of patient referrals.

Based on a face-to-face workshop, the course was needed to help managers in Mental Health or Community Trusts embed demand and capacity modelling in their organisations. This modelling is used to analyse the rate of patient referrals and the treatments they need alongside an assessment of service capacity, to facilitate good decision-making about resourcing.

The NHS wanted to build the confidence of managers in modelling their services using robust service data, which would help them to plan resources appropriately.

The e-learning needed to retain the elements of user interaction, self-reflection and knowledge-sharing from the face-to-face workshops within a highly engaging digital format.

Our bespoke learning solution

Walkgrove created a one-hour bespoke e-learning course to give health service managers the confidence, tools and knowledge to model the demand and capacity of their services. The course includes an overview of the people, skills and processes needed to complete modelling effectively. It demonstrates process mapping and the requirements of different demand and capacity models, helping learners to decide which may be most appropriate for their service.

Throughout the custom e-learning, learners are encouraged to create a personal online action plan that they can download and take away to help them model their service.

The course is designed to be friendly and empowering and features a positive voiceover throughout. The content includes flow charts, checklists, diagrams and animations to demonstrate the steps, decisions and milestones of demand and capacity modelling. Regular case studies are presented that offer realistic and helpful illustrations of modelling in action.