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Training on how memory works for anti-crime investigators


  • E-learning
  • Story/scenario driven

Walkgrove created a guide to the memory that would aid anti-crime specialists in conducting effective investigative interviews.

The training need

The NHS Counter Fraud Authority (CFA) wanted to digitise some of their training for anti-crime specialists. NHS CFA seeks to identify and tackle crime across the health service and delivers a comprehensive series of accredited training for anti-crime specialists.

As part of the online curricula, NHS CFA commissioned Walkgrove to design and develop an e-learning course that addresses why and how human memory can affect a witness testimony during an investigation.

Our bespoke learning solution

Walkgrove created a 45-minute bespoke e-learning course to give learners the confidence to conduct effective investigative interviews with witnesses, underpinned by a clear understanding of how the memory works.

The course demonstrates why an understanding of memory can be useful to an anti-crime specialist by exploring what the memory is and the factors that affect how memories are stored and recalled. Learners are also introduced to best practices with regard to facilitating witness recall.

To help learners gain an understanding of the memory, the content includes diagrams and illustrations to aid comprehension. The custom e-learning course also uses a case study-based approach, where learners are asked to apply their understanding of methods to assist witnesses in their recollections. Throughout the modules, learners must listen to realistic interview transcripts and then either decide on best practice next steps or identify good vs poor practice.