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Prevention and reporting techniques to deal with the risk of financial crime


  • E-learning
  • Blended
  • Story/scenario driven

Walkgrove created a clear introduction for anti-crime specialists to dealing with fraud risks in optometry.

The training need

Walkgrove was commissioned by the NHS Counter Fraud Authority (CFA) to create a range of training courses targeted at anti-crime specialists. NHS CFA takes the lead on identifying and tackling crime across the health service with the objective of protecting NHS staff and resources from activities that would undermine their ability to meet the needs of patients and professionals.

As part of their high-quality, skills-based training for individuals seeking accreditation as anti-crime specialists, NHS CFA commissioned the development of an online training course on optical fraud.

The bespoke e-learning needed to give staff the confidence to deal with situations where they feel fraud may have taken place. The e-learning was intended to be a prerequisite for further face-to-face training.

Our bespoke learning solution

Walkgrove created a bespoke e-learning course about how to address the risks of fraud in optometry environments.

Delivered within a structure of short, easily digestible modules, the 35-minute course explains the importance of fraud prevention to the NHS and relevant standards of practice. Learners are introduced to the methods of identifying fraud in common contexts for optometrists and opticians. The content outlines learners’ responsibilities to address the risk of fraud and also explains, step-by-step, how to report any suspicions of optical fraud.

Clear, uncluttered learning screens are used throughout the custom e-learning course to present key definitions and explanations. Helpful visual aids and friendly audio explanations are used to enhance impact and engagement.

Learners are also challenged to consider realistic scenarios and decide whether fraud has been committed, who is responsible and why.

The course finishes with a simple assessment to verify understanding of the course’s key points, which must be passed in order for learners to progress to the face-to-face element of their training.