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Interview techniques for anti-crime specialists


  • E-learning
  • Blended
  • Story/scenario driven

Walkgrove created a helpful scenario-based introduction to culturally sensitive interviewing for anti-crime specialists in the NHS.

The training need

The NHS Counter Fraud Authority (CFA) takes the lead on identifying and tackling fraud and related crime across the health service.

NHS CFA commissioned Walkgrove to create online courses to support their programme of accredited, foundation-level training and Continuous Professional Development (CPD) for NHS anti-crime specialists.

As part of the training suite, NHS CFA required e-learning on cross-cultural interviewing for crime specialists. The authority had identified risks of miscommunication and obtaining unreliable accounts in contexts when there are significant differences between investigator and interviewee languages and/or cultures.

The bespoke e-learning course needed to deliver the basic theory of interviewing individuals from different cultures, prior to them attending a two-day classroom course that would include detailed role play.

Our bespoke learning solution

Walkgrove created a professional 50-minute introduction to cultural considerations in interview situations. The bespoke e-learning course supports the learning blend by addressing the basic principles of dealing with cultural difference as an interviewer.

The modules highlight possible issues and impacts in cross-cultural interviewing, and explain tried and tested approaches to dealing with these issues. Learners are also introduced to the actions necessary to establish if an interpreter is needed in an interview.

The custom e-learning content is highly visual and explains key tools and approaches with the support of explanatory diagrams as well as friendly audio. After exploring basic theory, learners are asked to evaluate a variety of realistic scenarios and consider the risks and benefits of applying cross-cultural interviewing techniques. Reflective questions and challenge-based activities are integrated with stories throughout to bring the learning to life and help learners consider how to apply cross-cultural interviewing approaches in their roles.

Learners are required to complete a comprehensive assessment to demonstrate their understanding before completing the e-learning course.