Training to ensure staff understand equality and diversity in the context of their role
- Award winning
They also have a requirement to ensure effective customer service to all who may come into contact with the Tribunal. Having an awareness of diversity issues and equality matters can assist in assuring the best service is given to the customer within the organisation and externally.
To reach all members, who are remote and independent, MHTS decided to invest in developing an appropriate e-learning program and commissioned Walkgrove to develop it and deliver it via Walkgrove’s own Moodle LMS. The program provides the learner with an understanding of the six strands of equality and diversity (age, religion and belief, race, sexual orientation, gender and disability) and delivers this learning in a meaningful, memorable, motivational and measurable way.
The program is designed to equip Tribunal members with the necessary knowledge and skills to reflect and combine the MHTS principles of independence, professionalism and inclusion with equality, diversity, participation, dignity and respect.
It enables learners to make/suggest improvements within their own role and responsibilities, so that the diversity of people with a mental disorder is acknowledged, accepted and accommodated at a Tribunal hearing.