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Video scenarios promoting inclusive workplace behaviours


  • E-learning
  • Blended
  • Story/scenario driven
  • Video
In collaboration with Steps Drama, Walkgrove created a video scenario-based e-learning course for JLL employees that promoted inclusive behaviours and actions to challenge unconscious bias.

The training need

Commercial real estate company JLL committed to a strategy for developing a diverse and inclusive workforce that reflects British society.

As part of a larger blended programme, drama-based learning consultants Steps Drama commissioned Walkgrove to work with them on building an e-learning intervention on unconscious bias.

As the first learning intervention on this topic to be delivered to all staff, the e-learning needed to create a baseline understanding and a starting point for further training in this topic area.

The e-learning brief was to encourage learners to recognise unconscious bias in practice, understand its impacts and feel able to challenge biased behaviours. The aim was to reach all UK employees at every level of seniority, with an initial year one target of 2,500 learners.

Our bespoke learning solution

Walkgrove worked with Steps Drama to create two 20-minute bespoke e-learning modules on unconscious bias that would resonate with all JLL employees. E-learning development focused on creating a series of interactive video-based scenarios that reflected everyday JLL office practices.

The first module introduces the concept of unconscious bias and how it can influence behaviour and choices. Making the case for diversity, it sets out employee responsibilities for establishing an inclusive working culture and offers tools and techniques to recognise bias. The second module focuses on the effects of non-inclusive behaviour and how to challenge it with confidence.

Using bespoke dramatised video footage captured by Steps Drama, vignettes portray fictional situations where JLL employees display biases, micro-inequities and non-inclusive behaviours. Learners are invited to observe and reflect on these realistic workplace scenarios and make decisions about the behaviours they witness. Talking head perspectives from different characters in the scenarios also encourage learner reflection.

In addition to dramatised content, the modules include video interviews with senior figures and a range of employees talking about diversity and inclusion.

Where screens do not include video, they contain professional bespoke graphics and concise text summaries of content, presented to learners through exploratory interactions.

The course was delivered as part of a blend, with learners required to undertake workplace activities between the first and second modules. The custom e-learning modules are also supplemented with a resources section that include helpful further reading, tools and self-tests to develop good practice around unconscious bias.