Comprehensive systems training for IT superusers
- Story/scenario driven
Walkgrove created nine hours of systems training to familiarise clients and contractors with the features and functionality of a popular financial software product
The training need
HPD Software provides software solutions, consultancy and specialist training services to the working capital finance market worldwide. The company commissioned Walkgrove to develop bespoke e-learning modules based on its principal product, LendScape.
LendScape is an end-to-end software solution used across the globe, comprising data extraction, invoicing and receivables and analytics and insights.
HPD wanted to replace its face-to-face training for new users of LendScape with high quality, comprehensive and consistent training in a modularised e-learning format. The key target audience are IT literate ‘superusers’: either new client administrators who want to understand and configure their new software, or third party software consultants who want to receive a certification in LendScape.
Our bespoke learning solution
Walkgrove created a comprehensive bespoke e-learning course to enable LendScape superusers to familiarise themselves with its core systems, their structure, protocols, functionality and navigation, as well as learn how to complete basic configuration tasks.
The ten custom e-learning modules feature task-based simulations, practical scenarios and system walkthroughs, but learners are not forced to work through multiple screens of simple instructions. Instead, they can begin their configuration almost immediately, using the training as a step-by-step guide to get up and running as quickly as possible. The tutorials also include access to optional demo videos.
Nine hours of e-learning is carefully divided into a step-by-step format, introducing learners to LendScape as a whole and then guiding them through useful knowledge areas such as reporting and general ledger management. The final modules provide a selection of mini-projects. Learners must complete a minimum number of projects to pass the course, as well as a short assessment.