Practical training to improve communication about healthcare
- Mobile first, responsive
Walkgrove created a short, action-oriented training module for health and social care staff to make their communications easy for patients to understand.
The training need
Health Education England (HEE, North West and Midlands and East), together with NHS Education for Scotland (NES), required an e-learning tool to help embed a health literacy approach amongst the health and wellbeing workforce.
Clear health information is vital for people to make informed decisions about their health and healthcare. 61% of patients in the UK do not fully understand the health materials they are given, with implications for correct use of medication and access to health services.
HEE and NES wanted to offer health literacy training for people working in health and social care, including within the NHS, the voluntary sector and wider community settings. The online component would support further learning tools, including face-to-face training.
Our bespoke learning solution
Walkgrove created a 30-minute bespoke e-learning course to raise healthcare workers’ awareness of the benefits of communicating clearly about health and healthcare decisions.
The custom e-learning module is practice-oriented, designed to teach workers how to use five key health literacy tools as well as to help them identify actions they can take to improve people’s understanding.
The fully mobile-responsive learning course is highly visual in design and includes animation, video and bespoke infographics to deliver key messages. Each of the five health literacy tools is presented alongside illustrated examples before offering learners the chance to put all their new knowledge into action in a scenario-based final activity.
In addition to tutorial content, the e-learning includes an interactive reflection tool, regularly prompting learners to think about and note their plans to apply the learning in daily practice.