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Practical training to improve communication about healthcare


  • E-learning
  • Blended
  • Mobile first, responsive
  • Video

The Challenge

NHS Protect had found that some groups within the organisation were not giving lone workers, and the challenges and risks surrounding lone working, enough consideration; Employees were not receiving the training and protection they needed. A survey showed that only those who had already had to deal with a lone worker issue were prepared and had provided staff with the training and protection that they required, so the aim of the e-learning module was to get those who had not encountered such an issue to give it consideration.

The training was therefore primarily an awareness raising piece of the risks and challenges surrounding lone working. However the training would also need to describe and provide guidance on the possible policies and procedures to protect lone workers.

Our Solution

We set out with the aim of humanising the content, in order to make learners think about it in context. We therefore created six recurring characters who were representative of typical ‘lone workers’. The characters were realistic and recognisable; people whom learners might meet in their everyday live and could identify with. We gave each characters a simple back story, and then throughout the learning described the realistic challenges that they met which were associated with being a lone worker. The aim of these examples was to get the learner to think and recognise similar real issues in their own organisations.

We also encouraged the learners to think about their current situation by asking them directly. We included a number of assessments throughout the module that asked the learner to grade their organisation on lone worker policies and procedures for various different situations using a traffic light system. The aim of this was to encourage learners to recognise gaps in their own policies and procedures.

We ensured that the course was interactive and thought-provoking by including frequent questions that demanded different types of interactions from the learner. The questions were often woven in with the character scenarios, since requiring the learner to think about information in context is the most effective way to learn it.

The look and feel of the course was smart and on-brand. We used a mix of quality photography and bespoke iconography that reflected the diversity of NHS Staff.