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Patient safety e-learning for healthcare professionals


  • E-learning
  • Mobile first, responsive
  • Story/scenario driven
  • Video

Two short, responsive e-learning modules about how staff can create patient safety, designed for individuals working in the NHS and the healthcare sector.

The training need

The Clinical Human Factors Group (CHFG) is a charity that works with healthcare staff to promote patient safety. Due to the reduced options for face-to-face training provision caused by the covid-19 pandemic, CHFG wanted to offer a digital learning solution.

The organisation needed a short, overview version of patient safety training for a general healthcare audience and which would focus primarily on recommended behaviours, cultures and practices. In addition, CHFG requested more comprehensive and detailed training targeted at clinical and managerial staff.

Our bespoke learning solution

Walkgrove created two engaging custom e-learning modules about keeping patients safe. The two modules on Human Factors raise awareness of why and how healthcare staff should take responsibility for creating patient safety and boost staff confidence in taking action when they see something that could threaten patient wellbeing.

Both fully responsive e-learning modules use a scenario-based structure to deliver the key learning messages and feature a series of realistic dramatised video scenes set at a healthcare clinic. Learners witness healthcare staff interacting with patients and demonstrating good as well as unhelpful practices with regards to patient safety.

After each clip, learners are asked to reflect on what has happened and think about the implications of staff behaviour. Throughout the modules, learners are offered clear information and advice and are asked to record their ideas and thoughts about how to apply their learning in a reflective log.

The first 20-minute module gives simple guidance to healthcare staff and offers succinct hints and tips. The more detailed 40-minute module explains in addition the evidentiary base for the behavioural recommendations.

What the client said

“Really pleased with end product. Feel positive about this given it was [the] first time CHFG have worked on anything like this.”