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Video-based training to have conversations about wellbeing


  • E-learning
  • Blended
  • Story/scenario driven
  • Video

Walkgrove created a video-based e-learning course for staff within Camden and Islington borough to help them initiate supportive conversations with residents about their wellbeing.

The training need

Camden and Islington Council Public Health Department wanted to give all public-facing staff members the skills and confidence to Make Every Contact Count (MECC). MECC involves initiating sensitive conversations with local residents about unhealthy lifestyle habits in order to promote better health outcomes.

The Health Department wanted a blended MECC programme consisting of e-learning and face-to-face training. Walkgrove was commissioned to create the digital element of the blend.

The bespoke e-learning was targeted at all Camden and Islington Council staff and volunteers, as well as workers in related organisations such as local emergency services and hospital teams.

Our bespoke learning solution

Walkgrove created a 45-minute bespoke e-learning solution on MECC to help learners identify and provide support when a member of the public may want help with their lifestyle or wellbeing. The content was designed carefully so that the key messages aligned with the rest of the blended solution.

A series of clear modules explains how to use three key steps towards starting a MECC conversation with sensitivity. An introduction module gives key background information on housing, finance and health issues in the local area. Following this, modules focus on identifying needs and signposting around the issues of finance and employment, housing, and health. 

The key informational content in each custom e-learning module is presented using interactive templates with clear, short, text based input accompanied by bright icons and illustrations. To help learners understand how to conduct sensitive lifestyle conversations, each module also incorporates dramatised video clips. Acted scenes portray realistic encounters between Council staff and local residents where staff members initiate MECC conversations in areas that they do not have expertise. For example, one video portrays a boiler repair worker initiating a health-related conversation. Learners are asked to regularly reflect on the scenes and choose appropriate courses of action.