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Training to improve the skills of branch staff on their knowledge of social care


  • E-learning
  • Story/scenario driven

Age UK commissioned Walkgrove to develop bespoke e-learning that will give Information and Advice (I&A) staff and volunteers, a good understanding of the issues faced by, and options available to, older people who need or support due to poor health, disability or infirmity.

The training need

Age UK wanted to increase the knowledge of their staff on the details surrounding social care. The e-learning had to cater to the different levels of understanding of the staff; therefore it was decided that we would create a course that could be used as both an introductory course and as a refresher course.
The target audience for the course is predominantly new Age UK staff and volunteers in an information and advice role, with little or no knowledge of social care. The main demographic of I&A volunteers or staff members, is predominantly older, possibly recently retired. There are a larger number of women in the role than men. However, this demographic varies from region to region, and some areas have a number of younger volunteers.

Our bespoke learning solution

Walkgrove designed a 90 minute bespoke e-learning course that introduced learners to social care. The interactive module explains the different elements included in social care, such as the varying types of care available and how to pay for such care. In order to help learners engage with the topic, the course was built around appropriate scenarios. Two core scenarios illustrated the differences in assistance depending on income levels, savings levels, housing situation (living alone or not, owning or renting), severity of need, etc. Photo case studies were used to present scenarios clearly and effectively.

Learners are taken through the scenario step by step, and invited to consider how best to advise the client depending on their circumstances. As they work through the story, learners discover how alternative personal circumstances can make a difference to the outcome/assistance available to that individual.