We have found that a blend will usually benefit from the human touch. However engaging and informative a workbook or an e-learning program can be, some learners still appreciate the personal touch that a coach, mentor or online tutor can bring.
Although we have grouped these three methods of learner support together, each role has its own rules and parameters. However, they are all effective because they are geared to individual needs and are relevant to the job. Coaching is particularly effective as a reinforcer of the manager-jobholder relationship.
Walkgrove has a number of qualified coaches available for general management coaching but also provides specific coaching from appropriately qualified subject matter experts to complement training provision. For example, we can provide surgeries as follow-up to e-learning or workshop interventions. We have provided online tutors for work-based projects following on from completion of an e-learning program and we have trained line managers to undertake the role of a mentor and/or a coach to their workforce.
The important thing to remember about learner support is that it requires a high degree of skill; done badly it can demotivate and undermine. It also requires proper planning and preparation.