Walkgrove in Dubai with BT and Emirates Airline
BT is providing a new Agent Desktop application and associated services for Emirates Airline call centres in Dubai, Mumbai, Melbourne, Johannesburg, Karachi, Manchester and New York.
They have selected Walkgrove to develop a bespoke e-learning solution to help train 1,500 desk agents and their team leaders and, earlier this month, Walkgrove despatched a team of consultants to Dubai to work alongside BT to scope and define the project.
The e-learning, which will be delivered via Emirates Airline’s existing LMS will comprise thirteen short modules which simulate the system and, to further reinforce authenticity, audio will be used to represent the customer’s voice.
For more information contact Jane Lunt at Walkgrove Limited on 01924 503377 or 01773 864640.
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