A ‘millennial’ is someone who was born after 1984 and, supposedly, has a number of annoying characteristics: we’re entitled, we need instant gratification due to social media, we’re impatient because we never had to work for anything, we’re poor communicators (again down to social media and mobile phones) and, most annoying of all, we’re always asking why.

Being relatively new to the world of e-learning, it’s easy to get lost in the jargon used daily to discuss, explain and understand the various elements that contribute to and surround the phenomenon that is e-learning. I quickly came to realise this when acronyms like LMS and API were being fired around along with phrases like “learning culture”, “immersive learning” and “blended solutions”.

When I talk about my job people ask me “What do you spend most of your time doing if all you do is check the final product?” It’s difficult to summarise Quality Assurance in a single sentence but if I were to try I would summarise it as “The procedure of ensuring quality throughout and helping to deliver a fit-for-purpose product or service”.

World Humanitarian Day is also an opportunity to recognise the work of health and aid workers around the world, often risking their lives to help those in need.