The RAC were introducing a new multimeter and they needed to train their roadside patrol staff quickly and cost effectively. Walkgrove were chosen to develop this project because of our long pedigree in designing technical training and our imaginative ideas for simulating this essential tool
Historically, training was delivered in the workshop using engine simulators. This worked well but it was expensive and we needed to deliver the training more flexibly – ideally the client wanted to deliver the training at the roadside at the moment of need using existing IT equipment.
This program uses sophisticated 3D modelling and animations, video and audio to create a virtual multimeter to train roadside patrol staff in the correct use and application of the equipment. The virtual meter works in precisely the same way as the real thing and the program simulates both routine maintenance and more complex diagnostics.
RAC patrol staff use an A5 size portable notebook which has a touch screen. We developed this mobile learning module specifically for this platform and designed the navigational controls so that they can be operated using the thumb!
The program includes tutorial modules, a practice module in which the user can use the meter for a range of typical applications and an assessment for which student results are stored for access and analysis by an authorised trainer or line manager.