Avis Europe

Project:

This project involved assisting in the storyboarding and development of a large e-Learning course library forming the main part of Avis’s online European Common Curriculum. Walkgrove were involved in storyboarding Avis’s rental processes using MS PowerPoint, and converting captures from their Wizard and Merlin vehicle rental applications into e-Learning system simulations / assessments using Adobe Captivate.

Details:

Storyboarding:

We were engaged by Avis Europe to assist them in the storyboarding of four modules that form part of the European Common Curriculum. These modules included Car Pick Up, Car Return, Monthly Rentals and Administration. Working from rough course layouts originally created by Avis France, we then had to create an engaging storyboard featuring the experiences of various customer characters to allow Avis rental-station based employees to understand not just a simple hire transaction, but how to handle most enquires.

Avis’s ambitious e-Learning suite features an animated car dashboard learning interface that highlights when and how Avis’s values and principles are demonstrated within the content, and uses fully animated cartoon-style narrators and characters. An immovable European roll-out date meant that it was imperative we got up to speed with Avis’s processes and storyboarding protocols as quickly as possible.

System simulations:

Interspersed within the procedural e-Learning, separate system simulation modules were needed to allow Avis employees to practise dealing with likely customer scenarios using the proprietary applications - Wizard and Merlin. Working from rough captures created by Avis France and then translated into English, we used Adobe Captivate to produce self-contained interactive system simulations that guided the learner though each situation, giving less guidance as the learner became more familiar with each process. Between six and fourteen simulation modules were needed per storyboard.

Additional tasks:

We subsequently applied technical changes to all system simulation modules for all 8 elements of the common curriculum, from feedback collated from Avis Europe’s reviewing panel using Adobe Captivate, developed and delivered a two-day classroom based Captivate training course for key European staff and delivered online and telephone-based coaching in using Captivate.