Mixed Messages

Mixed Messages is a highly interactive e-learning product aimed at staff at all levels in the NHS and private sector healthcare providers.

Its focus is on the Patient Journey with an emphasis on the need for effective communication between hospital staff, the patient and the patient’s relatives or carers.

The program uses a case study, which is based on a true story. Following the receipt of a letter of complaint, the learner is asked to join a team of investigators to review the circumstances of the case.

Following each scenario, the learner is required to complete an interactive exercise. These screens show a typical exercise where the learner takes on the role of a member of staff and is required to select the most appropriate responses. Naturally, each exercise is followed by comprehensive, contextual feedback.

This product is mapped to the NHS key skills framework and is in wide use across the NHS. It is available from the NHS Core Programme Unit.

Mixed Messages won the DTI E-Commerce Award in the Health Sector, was shortlisted for the E-Learning Network’s E-Learning Team of the Year Award, the IITT’s E-Learning Product of the Year Award and the WOLCE Generic Product of the Year.