DWP - Criminal investigation and security training

Criminal investigation and security training products were identified as a priority for re-engineering in light of the high political sensitivity surrounding fraud reduction and error, consequential media interest and the potential high positive financial impact.

The DWP Re-engineering Team, working with Jobcentre Plus colleagues, the University of Portsmouth and Walkgrove, were tasked with re-engineering the accredited Professionalism in Security training into a fully blended solution covering Legislation, Investigative Techniques, Investigative Interviewing and Courtroom Procedures.

The new blended and accredited solution comprises 55 hours of e-learning, 17 weeks of face-to-face training, 24 case studies and ongoing coaching throughout the duration of the programme.  The timetable for implementation was challenging – not only in terms of the tight nine month development window – but also the work was carried out against a background of fundamental structural reorganisation including significant head count reductions.

The product represents a significant contribution to the learning modernisation agenda and meets a high profile operational imperative by: 

  • Fast-tracking investigators to make them operationally ready faster
  • Broadening the range of investigations they are able to carry out
  • Reducing costs of training
  • Reducing cost of fraud and error
  • Improving assessment, competence and accreditation processes
  • Providing a variety of training methods to make the experience more attractive and enjoyable

What the client had to say:

“We would not have achieved delivery of this re-engineered programme without the experience, technical know-how and exceptional learning design skills shown by Corporate Learning and Development Design and Delivery teams, Jobcentre Plus (Technical Support) and the Walkgrove team. Working in partnership has been key to success and despite the numerous problems and challenges, inevitable in a development of this size and complexity, the project was completed on time, to budget and exceeds expectations dramatically.”

Download as PDF
Criminal investigation and security training