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E-learning is one of the core delivery routes for training colleagues on Product Knowledge at Comet. The business delivers a wide range of product and service related modules to retail colleagues and colleagues based in their call centres and by linking module completion and associated assessments to career development, Comet has ensured that adoption of e-learning is high and colleagues are engaged throughout their learning journeys.
Walkgrove had never used Comet's authoring tool before and the tight timescales meant that we had little time to familiarise ourselves with it. However, we rose to the challenge and put together a small team that stayed with the project for the duration. We worked in partnership with Comet’s e-learning team to ensure that content was delivered in a format that could be converted as quickly as possible into e-learning. Walkgrove’s instructional designers were experienced and comfortable with the pressures of rapid development. This was an important factor - it was key not only to put good instructional designers on the job but also to select those who understood both the limitations and the possibilities of rapid development authoring tools.
The modules are highly interactive incorporating flash interactions and animations to illustrate key learning points. They also adopt a new user interface that complements Comet’s corporate branding. Each module includes a test and learners receive contextualised feedback, telling them not only if they have passed or failed, but also directing them back to the specific content areas related to questions that were answered incorrectly.
Walkgrove have delivered well in excess of our expectations. They became expert in our in-house authoring tool very quickly and turned around a relatively large number of modules in a few weeks. The final products have a good level of interactivity and include flash animations on the key learning points. Both learners and Subject Matter Experts are really happy with the content. Walkgrove are one of the first companies we talk to if we need help on particular development projects.
Raj Jani – eLearning Manager, Comet
The modules were quick and easy in a good way as it was not too long winded and got to the point.
Sales Colleague
The modules had all the information that my colleagues needed on the new ranges and technology along with highlighting the key features and benefits for our customers.
Store Manager
