Case studies

Over the years we have created hundreds of hours of e-learning content covering a wide range of subject matter.  Select a category from the drop-down menu above to view a range of projects for that subject matter.

Customer service training (show all case studies)

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American Express

Training to improve Amex brand knowledge and customer service skills

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Avis Europe

Customer care training delivered using animated car dashboard interface

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DWP

Call centre training with system simulation

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DWP

Blended customer care training including 200 hours of e-learning

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Forum - Consultative skills

Multi-device e-learning - Consultative skills training for sales staff

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HM Partnerships

Training to enable staff to offer 'Brief Advice' on key health issues

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National Grid

An e-learning module which forms an integral part of a blended training programme for 4,000 emergency call centre staff

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NHS

Training to teach NHS staff to provide brief opportunistic advice

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NHS

Effective communication training focused on the patient journey

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Post Office

Sales skills training and Introduction to selling and marketing for customer-facing staff

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STA Travel

Tele-sales training with system simulation to train point of sale staff

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The Co-operative funeral care

Basic skills training programme for newly-recruited Funeralcare staff

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